AI Social Engineering & Human Risk Advisory
Practical control design for the workflows attackers target when they can convincingly imitate a person.
How we advise
AI-generated voice, video and text have made impersonation cheap and credible. The exposure is rarely technical alone — it sits in how payments are approved, how the helpdesk resets access, and how quickly people act on an urgent request from a familiar face.
CyberLane reviews those workflows with the people who run them, models realistic attack scenarios, and designs controls that hold up when the request looks and sounds legitimate.
Advisory focus areas
Finance & Payment Workflows
Review approval thresholds, vendor bank-detail changes and out-of-band verification for payment instructions.
Helpdesk & Support Processes
Assess caller verification, password reset and MFA re-enrolment procedures against impersonation pressure.
Executive Exposure
Review how executives are impersonated externally and what verification exists for instructions attributed to them.
Business Email Compromise
Review email authentication posture, detection coverage and escalation paths for suspected BEC.
Voice & Video-Call Impersonation
Design verification steps for voice and video interactions, including code words and callback discipline.
Scenario Planning
Facilitated tabletop scenarios with finance, HR, support and leadership to test decisions rather than technology.
Technologies we typically evaluate here
Advice comes first: the requirements decide the technology, not the other way round. Where a product is warranted in this domain, these are the ecosystem technologies we most often assess.
Sublime Security
Considered where business email compromise and AI-authored phishing require transparent, tunable detection beyond a legacy gateway.
Vendor overview and FAQsAuthsignal
Considered where finance and helpdesk workflows need out-of-band verification on high-risk actions.
Vendor overview and FAQsWhat you receive
- Human-risk exposure summary by workflow
- Documented control gaps and recommended changes
- Verification procedures for high-risk requests
- Tabletop scenario pack for internal reuse
- Awareness and escalation guidance
- Prioritised action plan for leadership
This is an advisory engagement based on workshops, interviews and process review. Where live simulation, phishing campaigns or technical testing are required, they are scoped and delivered with a specialist partner.
Where should you start?
A short consultation is usually enough to frame the problem, agree the scope and outline a practical next step.