Financial Services
Passkeys and adaptive MFA layered over the existing identity platform, with risk-based step-up on sensitive events.
The challenge
Banks, insurers and credit unions rarely have the appetite to replace a working identity platform, yet uniform MFA is both too weak at the moments that matter and too costly everywhere else. Account takeover and credential stuffing increasingly succeed against static one-time codes, while genuine customers abandon journeys that challenge them unnecessarily.
Fraud teams also need a defensible record of what was challenged, when, and why, without waiting on an engineering release every time an attack pattern shifts. That combination — phishing resistance, selective friction and rapid policy change — is hard to achieve by bolting point solutions onto a core banking or policy admin system.
Key use cases
Account takeover and credential stuffing protection
Passkeys built on WebAuthn remove reusable shared secrets from login, while behavioural and contextual risk signals feed a rules engine that challenges or blocks suspicious sign-in attempts automatically. Fraud teams can tune what counts as suspicious — new device, unusual location, impossible travel — without changing application code.
Go passwordless for everyday banking
Drop-in passkeys and MFA replace password-and-OTP login for routine access, cutting the number of codes issued while keeping fallback methods available for devices or customers that cannot yet use a passkey. Rollout is typically phased by channel or customer segment rather than all at once.
Risk-based step-up on sensitive actions
Payee changes, large transfers and profile edits can each carry their own authentication requirement, expressed as a no-code rule rather than hardcoded logic. Ordinary browsing stays frictionless while the rules engine raises assurance only for the specific action that carries risk.
Contact centre caller verification
Call Connect lets agents send a passkey, push, WhatsApp or SMS challenge to the customer's own device mid-call, replacing knowledge-based questions before account recovery, permission changes or sensitive ticket updates proceed. The verification outcome is visible to the agent and logged against the interaction.
SMS cost optimisation
Shifting a portion of one-time-code traffic to WhatsApp OTP and passkeys reduces dependency on SMS delivery, which carries both a direct cost and a reliability risk from carrier delays and interception. Teams typically start with the highest-volume flows before reordering fallback preference more broadly.
Core capabilities
Passkeys (FIDO2/WebAuthn)
Phishing-resistant, device-bound authentication that replaces or supplements passwords across web and mobile banking.
No-code rules engine
Fraud and product teams adjust authentication policy for specific events without waiting on a release cycle.
Behavioural risk signals
Device, location and pattern signals feed automated decisions on whether to challenge, step up or allow a request.
Omnichannel verification
Passkeys, push, WhatsApp OTP, SMS and hardware keys are available behind one API for digital and assisted channels.
Audit and analytics
Every challenge, decision and outcome is recorded for fraud investigation, dispute handling and compliance review.
Step-up on a payee change
A customer edits payment details and then attempts a large transfer in the same session. Under a static MFA policy this would either pass unchallenged or force every customer through the same rigid step every time. Instead, a rule scoped to exactly this sequence — a payee edit followed by a high-value transfer — raises assurance for that action only, presenting a passkey or push challenge rather than a full re-login. The decision, the signals that triggered it and the outcome are all captured, giving the fraud team a record they can use if the transaction is later disputed, without adding friction to the customer's day-to-day banking.
- 1Customer edits payee details and initiates a transfer
- 2Rule detects the sequence and triggers a passkey or push challenge
- 3Outcome and signals are logged for audit and dispute handling
Expected outcomes
- Fewer successful credential-stuffing and account-takeover attempts at login
- Reduced friction for the majority of routine, low-risk banking activity
- Policy changes deployed by fraud and product teams without an engineering release
- A clearer audit trail supporting dispute resolution and compliance review
- Lower dependency on SMS delivery for one-time codes
How CyberLane helps
CyberLane advises financial services firms on where Authsignal's risk-based approach fits alongside existing core banking, fraud and identity infrastructure, and helps define which events genuinely warrant step-up. We support requirements gathering, rules and workflow design, and business case development, then plan a proof of concept before coordinating implementation with Authsignal or a qualified delivery partner and overseeing rollout against agreed milestones.
- Assessment of current authentication and fraud-control gaps
- Rules and step-up policy design for high-risk banking events
- Business case and phased rollout plan across channels
- Proof-of-concept scoping and success criteria
- Implementation oversight coordinated with Authsignal or a delivery partner
CyberLane is independent and works on the decision rather than the deployment. Product-specific delivery is coordinated with the vendor or a qualified implementation partner.
Official vendor sources
- Authsignal — Financial Services
- Authsignal — Account takeovers (ATO)
- Authsignal — Call centre
- Authsignal — SMS cost optimisation
Capability descriptions are based on the vendor's published materials; CyberLane's wording is independently written.
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