User Management
Give users self-service control over enrolled devices, passkeys and verification methods.
The challenge
As organisations adopt passkeys and multiple verification channels, customers need a straightforward way to view, add and remove enrolled devices and methods themselves, rather than relying on support staff for every change. Without this, lost-device scenarios and method changes generate avoidable support volume and delay.
Key capabilities in this use case
Self-service device management
Let users view and remove enrolled passkeys or devices directly from their account settings.
Verification method preferences
Allow users to choose or reorder preferred verification channels such as passkey, push or SMS.
Multi-device enrolment
Support enrolling more than one device or passkey per account for backup and continuity.
Admin oversight tools
Give administrators visibility into user enrolment status for support and compliance purposes.
Core capabilities
User-facing management UI
Self-service screens for enrolled methods.
Multi-device support
Multiple passkeys or devices per account.
Admin visibility
Enrolment and verification status for support teams.
API-driven management
Programmatic control for custom account settings pages.
Letting a customer manage their own devices
A customer upgrades to a new phone and wants to move their passkey without contacting support. From their account security settings, built using Authsignal's user management components, they add a passkey on the new device while their old device is still active, then remove the old device once the new one is confirmed working. No support ticket is needed, and the change is logged for the account's security history. An administrator reviewing the account later can see the enrolment change and confirm it followed the expected self-service pattern rather than an unusual recovery flow.
- 1Customer adds a new device passkey via self-service settings
- 2Old device removed once new one is confirmed
- 3Change logged in the account's security history
Expected outcomes
- Reduced support tickets for device changes
- Faster resolution of lost-device situations
- Clearer audit trail of enrolment changes
- Greater customer confidence in managing their own security
How CyberLane helps
CyberLane advises on designing self-service account security settings that expose the right level of control to users while keeping administrators informed, using Authsignal's management components and APIs.
- Self-service settings design review
- Admin visibility and reporting setup
- Support workflow reduction plan
- User communication guidance
CyberLane is independent and works on the decision rather than the deployment. Product-specific delivery is coordinated with the vendor or a qualified implementation partner.
Official vendor sources
Content is paraphrased independently by CyberLane from Authsignal's public use-case pages for evaluation purposes; it is not an Authsignal publication.
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